Reklamáció és visszaküldés

Shipping

All of our Nega products are shipped to you from Slovenia via a secure, tracked shipping method.

Please note that we do not ship to islands (such as Gran Canaria, Tenerife, Mallorca) or P.O. boxes, please provide a physical address.

Nega only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

Shipping time takes between 1-7 working days.

In case your Nega package arrives damaged as a result of shipment, please save the shipping box, the Nega products, and email us as soon as possible at contact@hu.negacosmetics.com to notify us of the damage.

Customs

Customs fees, tariffs or duties are not included in pricing.

Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.  

Please also note that we are unable to fulfil any request to declare your package for any value other than the total value paid at checkout.

Returns

We hope that you love your Nega products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused and undamaged.

Please make sure you choose an appropriate shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologise - you must bear the return shipping costs, which are nonrefundable.

Return Conditions

To return your product(s), please follow these steps:

1. Before returning your product(s), please email us at contact@hu.negacosmetics.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

2. Our customer service team will reply as soon as possible with a Reclamation Form.

3. Please place the product(s) you wish to return into a shipping box. Please include the Reclamation Form along with the product(s) that you are returning in the shipping box.

4. Upon receipt of the email containing the Reclamation Form, you’ll have an additional fourteen (14) days to organise a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

5. Please address your return package to:

Maneks plus d.o.o., Podgorje 43C, 1240 Kamnik, Slovenia

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at contact@hu.negacosmetics.com.